Return and Refund Policy

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J Swivvel Pty Ltd will refund or exchange any item you are not satisfied with in accordance with the below Terms and Conditions of our Returns Policy as follows:
 

• Any item being returned must be unworn, unblemished, and in its original condition of purchase.
• J Swivvel is not obliged to accept any returned item with obvious signs of wear or damage.
• If you are not satisfied with your Order, refunds or exchanges may only be approved if returned within 30 days of initial purchase.
• All online purchases should be returned to our Head Office at the following address: TBC
• Customers are responsible for shipping costs of Returns unless the return is the result of item/shipping error on our part.
• Shipping and Handling fees are not refundable under all other circumstances.
• If you have received a faulty or incorrect item, J Swivvel will gladly exchange the item and facilitate all associated shipping costs.
• NB: we strongly advise that you notify us immediately if you receive a faulty or incorrect item. The 30-day return policy criteria still applies.
• When returning an item, please ensure that it is packed safely and securely using its original packaging if possible (or equivalent quality).
• J Swivvel cannot be held responsible for any damage caused during third-party shipping.
• To expedite approval of your Return, please ensure all above conditions are met. We are unable to offer refunds wherever policy conditions are breached.
• All approved Returns will be refunded via the original payment method used for purchase.
• Refunds will typically be processed within two working days of receiving the returned item at the above address.
• If you wish to discuss any matter in person relating to Refunds or Exchanges, please e-mail sales@jswivvel.com or call 0416 090 XXX.